Filter calls and requests for assistance navigating community resources. Using interpersonal and phone skills to offer information and referrals and knowing when to transfer questions to a senior member of the team depending on the situation. Be able to offer similar information on-line through email inquiries.
Other office tasks may be assigned during periods of down time.
An orientation and all training in customer service best practices will be provided. (4 hour initial training)
Shifts will be scheduled in 4 hour blocks: 9am-1pm or 1pm – 5pm