The Emergency Department (ED) is a busy place. In some cases, patients and families may be waiting for a significant amount of time before receiving updates, which can result in frustration and fear. The goal of the ED Ambassador program is to provide patients and families with updates by providing an additional resource person who will act as a liaison between the health care team and the patient.
The ED Ambassador will be able to provide the patient and family with a familiar face to soothe anxiety and frustration, and will facilitate a connection between the patient/family and the health care team. His or hers primary role is to make rounds in the ED Waiting Room and patient rooms. When making rounds the ED Ambassador will introduce him or herself to the patients and their families and let share with them that he or she are there to make their stay as comfortable as possible and keep them updated.
