DHHS is seeking a 18+ volunteer with computer skills and excellent customer service skills. The candidate must maintain confidentiality as they will assist clients applying for DHHS benefits or navigating MI Bridges. The right volunteer will be trained on MI Bridges program, the online electronic system DHHS clients utilize to apply, renew, report changes to the agency and explore other resources.
The Lobby Volunteer is needed daily Monday - Friday from 9:00am to 4:00pm. We can work with muliple individuals who wish to volunteer to engage with the community in this way and work on a schedule that fits those who respond to this opportunity. (We will work with YOUR schedule!)
Volunteers will be required to have an ichat and a central registray background check. (These are standard police and child welfare checks.)
Duties include:
A. Greet clients as they enter the lobby.
B. Direct clients to the appropriate area for assistance.
C. Teach clients how to navigate and utilize MiBridges. Instruct, educate, inform, the client how to use computer, mouse, and keyboard.
D. Assist MDHHS clients in the lobby as follows:
1) Assist with completing assistance applications through MiBridges or paper applications.
2) Assist in uploading documents.
3) Print Correspondence from their MiBridges Account.
4) Inform clients of outside resources and programs.
5) Answer general question
6) Direct clients to other agencies that may be able to assist them.
7) Help clients make copies, fill copy paper for clients.
8) Explain process and help clients send verifications to verification e-mail address
