Purpose
The Guest Services Coordinator ensures that guests experience Center of Hope as clear, welcoming, dignified and purposeful. This role focuses exclusively on the guest side of services, classes, and events. This ensures that our organization is well received by guests, informed, guided and supported while engaging with Center of Hope.
Scope
This role observes, coordinates, and improves guest-facing experiences. It does not manage volunteers, staff, or programs, and does not provide counseling or case management.
Core Responsibilities
Guest Experience and quality
Coordinating Classes and Events
Service Evaluation & Enhancement
Guest Communication & Feedback
